Refund and Returns Policy
Because of the specialised nature of our products, strict conditions apply to returns, refunds, replacements, and cancellations. Please review this Policy carefully before making a purchase.
1. General Policy Statement
- All products are supplied as specialised research materials.
- All sales are final once processed.
- Refunds or returns are only accepted under specific eligibility criteria.
2. Eligibility for Refund or Replacement
Damaged Products
- Report damage within 48 hours of delivery.
- Provide photographic evidence and retain packaging.
Incorrect Item Received
- Report within 48 hours with photo proof and order details.
Missing Items
- Report within 48 hours, provide unpacking photos if available.
Defective Product
- Report within 48 hours with proof of defect and batch number.
3. Non-Refundable Situations
- Change of mind or incorrect order.
- Incorrect shipping address.
- Customs seizure or import restrictions.
- Refused delivery or courier delays.
- Product misuse or improper storage.
- Claims made after the 48-hour window.
4. Claim Submission Process
To submit a claim, email our support team with your full name, order number, purchase email, description of issue, and clear photos/videos.
📧 Email: info@ukpeptology.store
Claims are reviewed within 3–5 business days.
5. Refunds & Replacements
If approved, replacements are shipped at no cost. Refunds are issued to the original payment method (transaction fees are non-refundable).